GMO separates goodwill payments from trading-loss compensation
Records the fourth notice as of 11:50 JST, October 24, 2026. Procedures and dates require subsequent official confirmation.
IllustrationGMO Internet announced an October 24 response to unauthorized access to Onamae Desktop Cloud. A ¥5,000 goodwill payment to all current service customers is separate from compensation for eligible realized losses from unauthorized trades.
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Records the fourth notice as of 11:50 JST, October 24, 2026. Procedures and dates require subsequent official confirmation.
Goodwill payment for current service customers
GMO plans ¥5,000 regardless of monetary loss, with procedures and payment timing to be emailed by October 30 at 23:59. It also offered an alternative service free for six months to those requesting it. The offer does not cover every customer of every GMO service.
Trading losses require verification
Compensation covers realized losses and fees from trades GMO recognizes as resulting from this incident. Market movements, expected profits and indirect losses are excluded. Application details are due by November 6. Announcing a policy is different from completing payments; customers need the latest official terms.
Sources & further reading
Our own summary based on the public information below.
- GMO：お名前.com デスクトップクラウドへの攻撃・第4報 ↗Source publication date: 2026-10-24
- 読売新聞：GMOの見舞金・取引損失への対応方針（ライブドア掲載） ↗Source publication date: 2026-10-24
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