Furusato Choice reports 4.45 million leaked member records; investigation continues
The company confirmed the leak on October 20. The identified unauthorized access occurred October 17; services stopped at 15:50 JST on October 19. Findings remain provisional.
IllustrationTrustbank announced on October 20 that unauthorized access to Furusato Choice had exposed 4,454,097 member records. The data includes names, contact details and hashed passwords. The company is still investigating the number of records and scope of the incident.
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The company confirmed the leak on October 20. The identified unauthorized access occurred October 17; services stopped at 15:50 JST on October 19. Findings remain provisional.
The data and record count were disclosed after suspension
Trustbank said it identified the October 17 unauthorized access on October 19 and suspended related services at 15:50 that day. Its October 20 announcement listed 4,454,097 leaked records containing names, email addresses, postal addresses, phone numbers, hashed passwords and estimated donation-deduction amounts.
Change reused passwords and watch for impersonation
The company asks people who use the same email-and-password combination elsewhere to change their passwords on those other services. It also warns about emails and SMS impersonating the operator or related parties. No restart date had been set at announcement time, and the affected fields and record count may change as the investigation proceeds.
Sources & further reading
Our own summary based on the public information below.
- トラストバンク：不正アクセスによる寄附者情報流出のお知らせ ↗Source publication date: 2026-10-20
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